Customer Care

Special Orders

McCarthy Uniforms is particularly sensitive to those who may require special or custom uniform items due to size, maternity, physical challenges. There are no extra fees or service charges for these custom orders, and they are handled confidentially and professionally.

Product Care

In order to help maximize the life of the product, washing instructions are outlined on the labels of all of our garments.

Return & Exchanges

Items in their original condition may be returned or exchanged within 30 days with original receipt and must be returned to the location of purchase (note: we offer an extended policy for any items purchased from June 1st to August 15th may be returned until September 15th). Item(s) must not be altered, washed, worn and with tags on.

If you have purchased your items online or through our call center, you may return them to the store that services your school or you may ship products back to our Head Office.

The cost of shipping is the responsibility of the customer, unless the item shipped was incorrect or damaged. Some conditions may apply.

  • Clearance items, custom-made garments and hosiery are final sale.
  • Price adjustments will be made with the original receipt, within 7 days of purchase.
  • Price adjustments will not be made for clearance merchandise.

Product Guarantee

Our Guarantee ensures that we will stand behind the quality of all our products. We offer a one-year guarantee on manufacturer’s defects. The warranty assessment is either done at the store that services your school or by shipping the item(s) to us.